Poor
communication skills have reached an all-time low. This past week, NPR reported that many members of congress have the communication skills of a 10th grader. It used to be the question, “Why can’t Johnny, or Janie, read?” Now the
question is why can’t they read, write or speak coherently? It isn’t a literacy
issue or problem of a lack of education. Inexcusably poor communication is being
exhibited by those with advanced degrees and a good education.
Lousy communication,
and shabby language skills, isn’t simply an inability to speak or write
correctly. There is also a pervasive and insidious inability to anticipate or
understand reactions which result when certain words or phrases are used in
conversation or communications.
On the
internet, examples of epic communication failure happen daily. Every hour of
the day, someone makes a seemingly innocent comment and unintentionally creates
a stir. WHY? Because they aren’t able to express themselves or actually state
what they mean to say. And then there is that special species of internet
creature called a troll, who lives to cause uproar on social media sites or
webpage comment sections. They use communication like a weapon. Not a rapier
wit or a pen that is mightier than the sword, mind you. These people use words
like crude and blunt objects. The messages are ragged, coarse, and ugly.
Poor
communication is a multi-faceted problem. I will present three different types
of poor communicators. There are so many more, but I only have so much time to
delve into this topic today. I will build upon this theme again at a later
date.
“That’s
not what I meant!” But that is what you
said.
The
first type of poor communicator- I will call this person the ABRASIVE
COMMUNICATOR, is the guy or gal who apparently has little to no insight into
the level of inappropriateness their communications convey. They really don’t “get
it”, and aren’t able to understand how rude or obnoxious they sound. They routinely
step in the “stuff” and are stunned and surprised when their facebook friends
delete them. They don’t get the hint that the words they use are generally
offensive or inappropriate.
A
chronic inability to understand what is socially acceptable in communication is
often at the heart of misunderstandings that can cause relationships, and even
marriages, to break apart. Just as with the law, ignorance is no excuse. It is
called, GET A CLUE! Doing the same thing
over and over again, and expecting a different result, is the definition of
insanity.
#*&^#!!@%*^%
and if you don’t like that,
*&#%$%%*#!”
The
second type of individual is the ANTI-SOCIAL COMMUNICATOR. These folks are hard
to manage in any situation, be it work or personal life. Their communication
style is more than abrasive: it is downright toxic, abusive, and mean. Most of
the nasty remarks and vitriol that comes out of the mouths, or pens, of these
people can challenge the most patient and laid-back individuals. Insults, jabs,
crude slurs or nasty remarks are their trademark- think Rush Limbaugh. Many of them consider themselves to be
humorous or superior. In reality, they are usually pompous bullies.
“I have
an MBA and I know everything about anything and I can do what I want, even if I’m
wrong.”
The
third type of poor communicator is not as rude as the two former communicators,
but just as incredibly annoying and difficult to deal with. It is the CLUELESS
COMMUNICATOR. Everyone has come in contact with someone who is simply unable to
express a thought or idea that makes sense. Random words or inexplicable sentences
are strung together without any logic, thought, or meaning. Working with someone who can’t
write a simple email, let alone a presentation or complex deliverable, can
drive a normal person insane; especially if they refuse to accept that they can’t
write well and that the work they are putting forward is garbage.
I don’t
know what happened to communication in the last 30 years, but I honestly
believe that something has gone terribly wrong on many levels. Poor grammar, inconsistency,
lack of attention to detail, careless mistakes in spelling and usage are just
beginning of the list of shameful communication practices.
Perhaps
most people don’t care or aren’t aware, or maybe they are too distracted to
notice; but I, and many others like me, notice and we are mad as hell. It is awful
to see a website with mistakes and depressing to know that someone either didn’t
care enough or wasn’t smart enough to do the job right. Is there no shame or
conscientiousness? How did that happen?
When did it become tolerable?
So we
have our three prototypes of poor communicators. All three are annoying and
maddening, for different reasons. At this point there are probably more words
on the internet than grains of sand on the beach; but what is being written, and
how it is communicated, is a collective linguistic and literary sea of sewage? Are
we valuing quantity over quality? Does
anyone THINK before they speak or write? Is John or Jane Q. Public concerned with how
they express themselves? All signs point to ABSOLUTELY NOT! Proper and civil
communication has little to no value, and it is destroying our ability to
understand and be understood.

So what
can anyone do to improve communication in their personal and professional life?
First and foremost, PAY ATTENTION!
THINK! REFLECT! If people would put a little more thought into the words that
came out of their mouths, or the things they wrote, and how they wrote them- I sincerely
believe it would create a more insightful and civilized atmosphere, which in
turn would improve intellectual
capacity, human relationships and quality of life.
Call me
crazy, but I dream of a day when words are seen as the valuable and precious
things they truly are. If the average person could gain an ounce of appreciation
and passion for proper, correct, and polite communication, imagine how things
would change! How amazing would it be if there was a movement towards a more civil,
thoughtful, mature, and professional style of communication? If that happened, I
honestly believe it would change the world for the better on so many levels.
Change
often begins one person at a time. Before speaking or writing, take a moment
and think about the real value of quality, civil, and concise communication.