Over the past decade there has been a growing movement toward placing a higher value on interpersonal or “soft skills” in the workplace.
Soft skills is a sociological term relating to a person's "EQ" (Emotional Intelligence Quotient), the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people. Soft skills complement hard skills (part of a person's IQ), which are the occupational requirements of a job and many other activities. - Wikipedia
The Importance of a Handshake: Why Every Employee Needs Soft Skills
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