Effective communication is arguably one of the most valuable skills an employee can possess. Whether it is improper grammar, usage errors, or inappropriate conversation, certain situations have the potential for disastrous outcomes. The age of texting, Instagramming and social media updating means that many professionals find their digital skills far outweigh their interpersonal ones. Here are a few general tips:
Inappropriate use of slang: Most professional environments frown upon the use of slang in meetings, official emails, or during business discussions. The expectation is that an employee will be able to speak and write using standard business vocabulary and words that are appropriate and professional in nature and demeanor.
Write clearly and consistently: All writing performed in a business environment requires common sense, skill, and forethought. Success means being able to convey messages and thoughts in a clear and consistent way. Failure means sloppy, inaccurate, or incomplete communications that lack credibility or veracity. A good rule for email is to be as short as possible – if you need to write an essay, get on the phone.
Texting acronyms: Many college students will be in for a rude awakening if they believe that acronyms that are used in text messages are acceptable when writing business emails. For example, using the acronym “GTG” for “good to go” will not be accepted or understood. In an office environment is best to stick with clear, concise wording and limit the use of abbreviated acronyms that the receiver may or may not understand.
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Mastering Professional Communication in a Defense Industry Office